Contact

We’re here to help.

Whether you have a question about our watch straps, fashion products, sizing, product availability, shipping, returns, or an existing order, please contact TheStrap.Co Customer Support.

We welcome your questions and feedback and aim to provide quality products with a reliable shopping experience for customers worldwide.

Customer Support

Email: info@thestrap.co
Phone: +1 (564) 224-7780

Customer support hours:
Monday–Saturday, 10:00 AM–6:00 PM
Malaysia Time (GMT+8)

We aim to respond to email enquiries within 1–2 business days. Response times may be longer during public holidays or periods of unusually high demand.

Business Address

TheStrap.Co
1392, Lorong Nipah 5
Pandamaran
42000 Port Klang
Selangor, Malaysia

Please contact us before returning any product. Products sent to our operating address without prior return approval may not be accepted.

For eligibility requirements and return instructions, please review our Return and Refund Policy or contact our Customer Support team.

Order Enquiries

To help us assist you efficiently, please include the following information when contacting us about an order:

• Your full name
• Order number
• Email address used at checkout
• A brief description of your question or concern
• Clear photographs, where relevant

Please do not send passwords, full payment-card details, or other sensitive financial information by email.

Worldwide Customer Support

TheStrap.Co serves customers worldwide. Product availability, shipping options, estimated delivery times, taxes, customs duties, and return arrangements may vary by destination.

Please review our Shipping Policy and Return and Refund Policy before placing an order.