TheStrap.Co is evolving into a fashion and accessories destination. Our collections include clothing, fashion accessories and our established range of watch straps, all selected to help you express your personal style.

Yes. Watch straps remain an important part of TheStrap.Co and will continue to be available within our Accessories collection. We are expanding our selection so you can discover clothing and accessories alongside our watch-strap range.

Visit our New Arrivals collection to discover our latest clothing, accessories, colours and watch-strap designs. You can also subscribe to our emails for product launches, restocks and special offers.

Please check the size guide displayed on each product page before placing your order. Measurements and fits may vary between products, so we recommend using the size guide for the specific item you are purchasing.

Where applicable, each product page will describe the item as fitted, regular, relaxed or oversized. We may also include the model’s height and the size worn to help you understand how the garment fits.

Consider the intended fit of the item and compare your measurements with the product’s size guide. Choose the larger size for a more relaxed fit or the smaller size for a closer fit. You can contact our customer-care team before ordering if you need further assistance.

Some products may be designed as unisex, while others may have a specific fit. Please check the description and size guide on the individual product page for details.

We make every effort to display product colours accurately. However, colours may appear slightly different depending on lighting, photography and your device’s screen settings.

Care instructions are provided on the product page or garment label. Following these instructions will help preserve the fit, colour and quality of your item. When uncertain, use a gentle wash and avoid high heat until you have checked the garment’s care label.

Our watch straps are designed to be compatible with the Apple Watch case sizes listed on each product page. Compatibility can vary between designs, so please select the correct watch case size before adding a strap to your cart.

Your watch case size is usually shown on the back of your Apple Watch. You may also check your device information or original packaging. Compare that size with the compatibility options shown on the product page.

No. Our watch straps are independently produced third-party accessories and are not manufactured, authorised or endorsed by Apple Inc.

Wrist-length information is provided on applicable product pages. We recommend measuring your wrist and reviewing the product measurements before ordering, particularly for fixed-length loops and metal straps.

We accept major debit and credit cards and the additional payment methods displayed during checkout. Available options may vary depending on your country, device and currency.

Payments are processed through Shopify’s secure checkout and the payment provider selected at checkout. TheStrap.Co does not directly store your full card details.

Only one discount code can normally be applied to an order unless a promotion specifically states that offers can be combined.

Please check your spam, junk and promotions folders first. Make sure the email address entered during checkout is correct. If your confirmation has not arrived after one hour, contact us at info@thestrap.co.

Contact us as quickly as possible at info@thestrap.co. We currently accept order-change or cancellation requests within eight hours of purchase. Once an order has been processed or shipped, we may no longer be able to change or cancel it.

Yes. We currently provide free international shipping on products available through our website.

Orders may require between one and five business days to be confirmed, prepared and dispatched. Processing time is separate from the estimated delivery time.

Delivery time depends on your destination, local postal service and customs processing. Please review our Shipping Policy for the latest delivery estimates for your location.

Once your order has been dispatched, we will send a shipping-confirmation email containing your tracking information. You can use the tracking number on our Track Your Order page.

Tracking information can take several days to update after dispatch. There may also be pauses while an order travels between countries or is processed by customs. Please contact us if there has been no update for an extended period.

International orders may be subject to customs duties, taxes or handling charges imposed by the destination country. These charges are determined by local authorities and may not be included in your order total.

You may request an eligible return within 14 days of receiving your order. Items must be unworn, unused and returned with their original tags and packaging. Proof of purchase is also required.

Email info@thestrap.co before sending your item back. Include your order information and the reason for your return. If your request is accepted, we will provide the return address and instructions.

Items returned without prior approval may not be accepted.

We do not currently provide prepaid return labels. Unless an item is faulty or incorrect, the customer is responsible for the cost of returning it.

Contact our customer-care team to confirm your available options. Depending on stock availability, the quickest method may be to return the original item and place a new order for the preferred size, colour or product.

Inspect your order as soon as it arrives. If you receive a damaged, faulty or incorrect item, email info@thestrap.co promptly with your order information and clear photographs of the issue. Our team will review the matter and help arrange an appropriate solution.

Once your return has been received and inspected, we will email you with the outcome. Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to display the refund in your account.

Return eligibility for sale or promotional items should be checked in our Refund Policy. Certain final-sale products may not be eligible for return unless they arrive damaged, faulty or incorrect.

You can contact our customer-care team at info@thestrap.co.

Our published support hours are Monday to Saturday, from 8:00 to 19:00. Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.