Shipping policy

Shipping Policy

Last updated: July 26, 2026

This Shipping Policy explains TheStrap.Co’s shipping destinations, order handling, delivery estimates, tracking, customs charges, and delivery responsibilities.

Shipping Destinations

TheStrap.Co currently offers international shipping to the following supported destinations:

Destination Display currency Estimated transit time
United States USD 7–15 business days
United Kingdom GBP 7–15 business days
Canada CAD 7–15 business days
Australia AUD 7–15 business days
New Zealand NZD 7–15 business days
Austria EUR 7–15 business days
Belgium EUR 7–15 business days
Czechia CZK 7–15 business days
Denmark DKK 7–15 business days
Finland EUR 7–15 business days
France EUR 7–15 business days
Germany EUR 7–15 business days
Greece EUR 7–15 business days
Hungary HUF 7–15 business days
Ireland EUR 7–15 business days
Italy EUR 7–15 business days
Netherlands EUR 7–15 business days
Norway NOK 7–15 business days
Poland PLN 7–15 business days
Portugal EUR 7–15 business days
Slovakia EUR 7–15 business days
Spain EUR 7–15 business days
Sweden SEK 7–15 business days
Switzerland CHF 7–15 business days

Shipping availability may also depend on product restrictions, carrier coverage, local regulations, and operational conditions.

The available shipping options and currency for the customer’s destination will be displayed during checkout.

Excluded Destinations

We currently do not ship to:

  • Belarus

  • Romania

  • Russia

  • Ukraine

Orders cannot be completed for destinations that are not supported or available during checkout.

Shipping Cost

We offer free standard international shipping to all supported destinations listed in this policy, unless otherwise stated on the product page or during checkout.

Optional expedited or alternative shipping services may be offered in the future. Any additional shipping charge will be displayed before the customer completes payment.

Handling and Processing Time

Orders are normally handled and processed within 1–5 business days after payment has been successfully received.

Our handling and processing days are:

Monday–Friday, excluding Malaysian public holidays.

Saturdays, Sundays, and Malaysian public holidays are not counted as handling or processing days.

Handling and processing may include:

  • Payment and order verification

  • Product preparation

  • Quality inspection

  • Packing

  • Shipping-label preparation

  • Transfer of the package to the shipping carrier

The handling period is separate from the estimated shipping transit time.

Order Cut-Off Time

Our daily order cut-off time is 3:00 PM Malaysia Time, GMT+8, Monday through Friday.

Orders placed before 3:00 PM may begin processing on the same business day.

Orders placed after 3:00 PM will begin processing on the next applicable business day.

Orders placed after 3:00 PM on Friday, during a weekend, or on a Malaysian public holiday will begin processing on the next applicable business day.

The order cut-off time determines when processing may begin. It does not guarantee same-day dispatch. All orders remain subject to our standard 1–5-business-day handling period.

Order Confirmation

An order-confirmation email will be sent to the email address provided during checkout after the order and payment have been successfully received.

Customers are responsible for entering a valid and accurate email address.

The order-confirmation email confirms that we have received the order. It does not mean that the order has already been processed or shipped.

A separate shipping-confirmation email will be sent after the order has been dispatched, where tracking information is available.

Estimated Transit Time

Our estimated standard shipping transit time is:

7–15 business days after dispatch.

This estimate applies to the supported destinations listed in this policy.

Transit time begins after the order has completed the separate 1–5-business-day handling period and has been transferred to the shipping carrier.

For example, an order requiring five business days for processing and 7–15 business days for transit may arrive approximately 12–20 business days after the order is placed.

Delivery dates are estimates and are not guaranteed unless a guaranteed delivery service is expressly offered during checkout.

Transit Days

Transit estimates are calculated using business days from:

Monday–Friday.

Saturdays, Sundays, public holidays in the origin or destination country, and applicable carrier holidays are not counted toward the estimated transit period.

A carrier may occasionally transport or deliver a package on a weekend. However, weekend days are not included when calculating our advertised transit estimate.

Possible Delivery Delays

Delivery may take longer because of circumstances outside TheStrap.Co’s reasonable control, including:

  • Customs inspections or clearance procedures

  • Carrier delays or capacity restrictions

  • Severe weather or natural events

  • Public holidays

  • Local postal-service delays

  • Remote delivery locations

  • Incorrect or incomplete shipping information

  • Import restrictions

  • Government procedures

  • Security inspections

  • Transportation disruptions

  • Unexpected operational events

Where a significant known disruption affects an order, we will make reasonable efforts to provide an update using the contact information supplied during checkout.

Tracking Information

Where tracking is available, a tracking number or tracking link will be included in the shipping-confirmation email.

Tracking information may take several business days to become active after dispatch.

Some international shipments may be transferred to a local postal service or delivery provider after arriving in the destination country. Tracking updates may therefore appear under more than one carrier.

Customers should allow sufficient time for the carrier’s system to register and update the shipment.

Customs Duties, Import Taxes, and Fees

International orders may be subject to customs duties, import taxes, handling charges, brokerage fees, or other charges imposed by the destination country.

Unless these charges are expressly collected during checkout, they are the customer’s responsibility and are not included in the product price.

TheStrap.Co does not control charges imposed by:

  • Customs authorities

  • Postal services

  • Shipping carriers

  • Local governments

  • Import agencies

Customers should review the import requirements of their destination country before placing an order.

Refusing to pay applicable customs charges may cause a package to be delayed, returned, abandoned, or destroyed.

Where a refused package is returned to us, any approved refund may be reduced by the original shipping cost, return-to-sender charges, customs charges, and other non-recoverable costs, to the extent permitted by applicable law.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information, including:

  • Recipient’s full name

  • Street address

  • Apartment, unit, or building number, where applicable

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Email address

  • Contact telephone number

Requests to correct or change a shipping address must be emailed to info@thestrap.co within eight hours of placing the order.

We will make reasonable efforts to accommodate the request, but changes cannot be guaranteed once an order has entered processing, been packed, or been shipped.

TheStrap.Co is not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete information provided by the customer.

Returned-to-Sender Packages

A package may be returned to the sender because of:

  • An incorrect or incomplete address

  • Failure to collect the package

  • Repeated unsuccessful delivery attempts

  • Refusal of delivery

  • Refusal to pay customs charges

  • Failure to respond to the carrier or customs authority

  • Other circumstances attributable to the recipient

After the returned package has been received and inspected, the customer may be offered:

  • Reshipment after paying any applicable new shipping and return costs; or

  • A refund of the eligible product price, less original shipping costs, return-to-sender fees, customs charges, and other non-recoverable costs

Any deduction will only be applied to the extent permitted by applicable law.

Delayed Orders

A shipment may still be in transit even when it has exceeded the estimated delivery period.

If an order has not arrived after the maximum estimated transit time, customers should:

  1. Review the latest tracking information.

  2. Confirm that the shipping address is correct.

  3. Check for a delivery-attempt notice.

  4. Contact the local postal service or carrier.

  5. Contact us at info@thestrap.co with the order number.

We will review the available tracking information and assist with the appropriate next steps.

Lost Packages

A package is not considered lost solely because it has exceeded the estimated delivery period.

Where tracking has stopped updating for an extended period or the carrier confirms that the package is lost, customers should contact us so that we can investigate the shipment.

If the carrier confirms that a package was lost before successful delivery, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

Packages Marked as Delivered

If tracking shows that an order was delivered but the customer cannot locate it, the customer should:

  • Check the delivery location and surrounding area

  • Ask household members, reception staff, or neighbors

  • Check for a delivery notice

  • Wait until the end of the delivery day

  • Contact the carrier for delivery confirmation

Some carriers may update tracking shortly before completing the physical delivery.

Customers should contact us promptly if the package still cannot be located.

We cannot guarantee a refund or replacement when carrier tracking and delivery evidence confirm delivery to the address provided during checkout. This does not limit any mandatory consumer rights available under applicable law.

Split Shipments

Orders containing multiple products may be shipped in separate packages because of:

  • Product availability

  • Different fulfillment locations

  • Warehouse arrangements

  • Package-size requirements

  • Carrier restrictions

When an order is split into multiple shipments, the packages may arrive on different dates and may have separate tracking numbers.

Customers will not be charged additional standard shipping fees solely because an order is divided into multiple packages.

Order Cancellations and Changes

Requests to cancel an order or change its size, color, quantity, or shipping address must be emailed to info@thestrap.co within eight hours of placing the order.

We will make reasonable efforts to accommodate the request, but cancellations and changes are not guaranteed.

An order cannot be canceled or changed after it has already been processed, packed, or shipped.

After delivery, an eligible product may be returned in accordance with our Return and Refund Policy.

Applicable Consumer Rights

This policy applies to purchases made directly through TheStrap.Co and delivered to the supported destinations listed in this policy.

TheStrap.Co operates from Malaysia.

Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights available under the applicable laws of the customer’s country, state, province, or territory.

Where applicable consumer law provides greater protection than this policy, those mandatory legal rights will continue to apply.

Contact Us

For questions about order processing, shipping, tracking, customs, or delivery, contact:

TheStrap.Co

Email: info@thestrap.co
Phone: +1 (564) 224-7780

Customer support hours:
Monday–Saturday
10:00 AM–6:00 PM
Malaysia Time, GMT+8

Operating address:

1392, Lorong Nipah 5
Pandamaran
42000 Port Klang
Selangor, Malaysia