Billing Terms and Conditions

Last updated: July 26, 2026

These Billing Terms and Conditions govern purchases and payments made through TheStrap.Co at thestrap.co.

By placing an order through our website, you acknowledge that you have reviewed and agreed to these Billing Terms and Conditions, together with our Terms of Service, Shipping Policy, Return and Refund Policy, and Privacy Policy.

1. Accepted Payment Methods

The payment methods available for your order will be displayed during checkout.

Depending on your location, currency, device, transaction, and payment-provider availability, accepted payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Other payment options displayed during checkout

A payment method is only considered available when it is displayed as an option during checkout.

TheStrap.Co does not guarantee that every payment method will be available for every customer, country, currency, or transaction.

2. PayPal Payments

Customers may be able to select PayPal during checkout.

When PayPal is selected, customers may be redirected to PayPal or shown a PayPal-controlled payment window to complete the transaction.

The availability of PayPal guest checkout or payment without a PayPal account may depend on the customer’s location, transaction, device, and PayPal’s eligibility requirements.

PayPal payments are also subject to PayPal’s applicable terms, privacy policies, security checks, and buyer-protection conditions.

3. Secure Payment Processing

Payments are processed through secure third-party payment providers available through our checkout.

TheStrap.Co does not directly receive or store customers’ complete payment-card numbers or payment-account passwords.

Customers are responsible for ensuring that:

  • Their payment information is complete and accurate;
  • They are authorized to use the selected payment method; and
  • Sufficient funds or credit are available to complete the transaction.

Payment providers may perform authorization, identity, security, or fraud-prevention checks before approving a transaction.

4. Currencies

The currency applicable to an order will be displayed on the product page, cart, and checkout.

Our supported market currencies may include:

  • United States dollar — USD
  • British pound sterling — GBP
  • Canadian dollar — CAD
  • Australian dollar — AUD
  • New Zealand dollar — NZD
  • Euro — EUR
  • Czech koruna — CZK
  • Norwegian krone — NOK
  • Danish krone — DKK
  • Hungarian forint — HUF
  • Polish złoty — PLN
  • Swedish krona — SEK
  • Swiss franc — CHF

The final currency and total charged will be shown during checkout before payment is submitted.

Where currency conversion applies, product prices may be converted using an automatic or manually configured exchange rate.

Converted prices may change because of exchange-rate movements, market pricing, rounding, or currency-conversion adjustments.

A customer’s bank, card issuer, or payment provider may apply separate currency-conversion or international-transaction charges. These external charges are not collected or controlled by TheStrap.Co.

5. Product Prices

Product prices are displayed on the applicable product pages and during checkout.

Prices may vary between countries or markets because of:

  • Currency conversion;
  • Local-market pricing;
  • Taxes;
  • Duties;
  • Operating costs;
  • Promotions;
  • Product availability; or
  • Other market-specific adjustments.

The price displayed during checkout before payment is submitted is the price applicable to the order.

Prices may be changed at any time. However, a price change will not normally affect an order that has already been successfully completed and confirmed, except where there is an obvious pricing or technical error.

6. Taxes, Duties, and Other Charges

Applicable sales tax, goods and services tax, value-added tax, or similar government charges may be:

  • Included in the displayed product price;
  • Calculated during checkout; or
  • Collected separately by customs or local authorities.

The applicable tax treatment depends on the customer’s location, shipping destination, and legal requirements.

The complete amount collected by TheStrap.Co will be displayed before the customer submits payment.

International orders may also be subject to import duties, customs charges, brokerage fees, local handling charges, or other fees that are not collected during checkout.

Unless expressly stated otherwise, customers are responsible for charges imposed by:

  • Customs authorities;
  • Local governments;
  • Postal services;
  • Shipping carriers;
  • Import agencies; or
  • Payment providers.

Please review our Shipping Policy for further information regarding customs duties and international delivery charges.

7. Payment Authorization

By submitting an order, the customer authorizes TheStrap.Co and its payment providers to charge the selected payment method for:

  • The product price;
  • Applicable taxes;
  • Shipping charges, where applicable; and
  • Any other charges clearly disclosed during checkout.

An order is not considered accepted until payment has been successfully authorized and the order has been confirmed.

A temporary authorization or pending charge may appear before a transaction is completed.

The timing for releasing an unsuccessful, expired, or cancelled authorization is controlled by the customer’s bank or payment provider.

8. Failed or Declined Payments

A payment may be declined or fail because of:

  • Incorrect payment details;
  • Insufficient funds or available credit;
  • Bank or card restrictions;
  • Billing-address verification issues;
  • Currency or international-payment restrictions;
  • Payment-provider security checks;
  • Suspected unauthorized activity; or
  • A technical problem.

If a payment is declined, customers should verify their payment information or contact their bank, card issuer, or payment provider.

TheStrap.Co cannot override a payment provider’s approval or rejection decision.

9. Order Confirmation

After an order and payment have been successfully received, an order-confirmation email will be sent to the email address provided during checkout.

Customers are responsible for providing a valid and accurate email address.

The order-confirmation email will normally include:

  • The order number;
  • Products ordered;
  • Product quantities;
  • Billing total;
  • Payment currency; and
  • Shipping information.

An order-confirmation email confirms that we have received the order. It does not mean that the order has already been processed or shipped.

A separate shipping-confirmation email will be sent after dispatch where tracking information is available.

10. Order Review and Verification

We may contact a customer to verify an order where reasonably necessary to:

  • Confirm payment authorization;
  • Confirm billing or shipping information;
  • Prevent fraud or unauthorized transactions;
  • Correct incomplete order information; or
  • Comply with legal or payment-provider requirements.

Failure to provide reasonably requested verification information may result in the order being delayed or cancelled.

11. Pricing and Technical Errors

We make reasonable efforts to ensure that product prices, descriptions, discounts, currencies, and availability are accurate.

However, technical, typographical, currency-conversion, or pricing errors may occasionally occur.

Where an obvious error affects an order, we may contact the customer and offer the option to:

  • Continue with the corrected information or price; or
  • Cancel the affected order for a full refund.

We will not charge a corrected or increased amount without the customer’s authorization.

12. Free Standard Shipping

TheStrap.Co offers free standard international shipping to the supported destinations listed in our Shipping Policy, unless otherwise stated on the product page or during checkout.

Our normal order handling time is 1–5 business days, Monday through Friday, excluding Malaysian public holidays.

Our daily order cut-off time is 3:00 PM Malaysia Time, GMT+8, Monday through Friday.

Our estimated standard transit time is 7–15 business days after dispatch.

Transit time is calculated from Monday through Friday and excludes applicable public holidays and carrier holidays.

Handling and transit times are separate. Delivery estimates are not guaranteed.

Please review our Shipping Policy for the complete list of supported destinations, excluded destinations, delivery estimates, tracking terms, and customs information.

13. Order Cancellations and Changes

Customers may request an order cancellation or a change to the product size, color, quantity, or shipping address within eight hours of placing the order.

Requests must be emailed to info@thestrap.co.

We will make reasonable efforts to accommodate the request, but cancellations and changes are not guaranteed.

Orders cannot be cancelled or changed after they have already been processed, packed, or shipped.

Approved cancellations will be refunded to the original payment method.

The customer’s bank, card issuer, or payment provider may require additional time to process and display the refunded amount.

14. Returns and Refunds

Eligible products may be returned in accordance with our 14-day Return and Refund Policy.

Return requests must be submitted within 14 calendar days from the recorded delivery date.

Approved refunds will be issued to the original payment method within 10 business days after return approval.

After a refund is issued, additional processing time may be required by the customer’s bank, card issuer, PayPal, or other payment provider.

Any difference resulting from currency-conversion rates or external payment-provider charges is governed by the applicable payment provider and is outside TheStrap.Co’s control.

Please review our Return and Refund Policy for complete information regarding:

  • Return eligibility;
  • Product condition;
  • Return authorization;
  • Return shipping costs;
  • Damaged or defective products;
  • Incorrect products;
  • Refunds; and
  • Exchanges.

15. Refund Method

Refunds will normally be issued only to the original payment method used for the order.

We do not normally issue refunds through:

  • Cash;
  • Bank transfer to an unrelated account;
  • A different payment card;
  • A different PayPal account; or
  • Another payment method not used for the original purchase.

Where the original payment method is no longer available, the appropriate resolution will depend on the payment provider’s procedures and applicable law.

16. Duplicate Charges

If a customer believes they have been charged more than once for the same order, they should first check whether one of the transactions is a temporary authorization.

Please contact info@thestrap.co with the order number and relevant transaction information if multiple completed charges appear.

Customers should not email complete card numbers, payment passwords, or other sensitive financial information.

17. Payment Disputes and Chargebacks

Customers should contact us at info@thestrap.co if they believe a payment is incorrect, unauthorized, duplicated, or associated with an unresolved order issue.

We will make reasonable efforts to investigate and resolve legitimate concerns.

Nothing in these Billing Terms and Conditions restricts any dispute, chargeback, buyer-protection, or consumer rights available through the customer’s bank, card issuer, PayPal, applicable law, or another payment provider.

Customers must not seek multiple refunds or recoveries for the same transaction.

18. Promotions and Discount Codes

Discounts and promotional codes are subject to the conditions displayed with the applicable offer.

Unless otherwise stated:

  • A discount code must be entered before completing payment;
  • Discounts cannot be applied after an order has been completed;
  • Only one discount code may be used per order;
  • Discounts cannot be exchanged for cash;
  • Promotions may be limited by product, country, date, quantity, or customer; and
  • Cancelled or returned orders may cause the promotional benefit to be recalculated.

We may cancel or correct a promotion affected by misuse, fraud, technical error, or inaccurate publication.

19. Privacy and Personal Information

Personal information collected during checkout will be handled in accordance with our Privacy Policy.

We collect and use information reasonably necessary to:

  • Process payments;
  • Fulfil orders;
  • Prevent fraud;
  • Provide customer support;
  • Process returns and refunds;
  • Comply with legal obligations; and
  • Maintain transaction and accounting records.

Payment providers may process customer information under their own privacy policies and terms.

20. Changes to These Billing Terms and Conditions

We may update these Billing Terms and Conditions to reflect changes to:

  • Payment methods;
  • Store operations;
  • Pricing practices;
  • Legal requirements;
  • Payment-provider requirements; or
  • Website functionality.

Updated terms will take effect when posted on the website.

Changes will not normally alter the billing terms of an order that was completed before the updated terms took effect, unless required by applicable law.

21. Applicable Consumer Rights

These Billing Terms and Conditions apply to eligible purchases made directly through TheStrap.Co.

TheStrap.Co operates from Malaysia.

Nothing in these terms excludes, restricts, or replaces mandatory consumer rights available under the applicable laws of the customer’s country, state, province, or territory.

Where applicable law provides customers with greater protection, those mandatory legal rights will continue to apply.

22. Contact Information

For billing, payment, cancellation, refund, or transaction enquiries, contact:

TheStrap.Co

Email: info@thestrap.co
Phone: +1 (564) 224-7780

Customer support hours:
Monday–Saturday
10:00 AM–6:00 PM
Malaysia Time, GMT+8

Operating address:

1392, Lorong Nipah 5
Pandamaran
42000 Port Klang
Selangor, Malaysia

By submitting an order through thestrap.co, you acknowledge that you have reviewed and agreed to these Billing Terms and Conditions and the other applicable store policies.