Our Guarantee
Your Satisfaction Matters
At TheStrap.Co, we are committed to providing quality products and a reliable shopping experience.
Eligible products may be returned within 14 calendar days from the date they are delivered.
To qualify for a return, the product must be:
- Unworn and unused
- In its original condition
- Returned with all original tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
Customers may open the packaging to inspect the product, but items that have been worn, used, washed, altered, or damaged after delivery may not be accepted.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect product, contact us promptly at info@thestrap.co and include your order number and clear photographs of the issue.
Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.
Return Inspection and Refunds
All returns must be approved before they are mailed back to us.
After your returned product has been received, our Quality Assurance Team will inspect it to confirm that it meets the return requirements.
We will then notify you by email whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days after return approval. Your bank, card issuer, or payment provider may require additional time to display the refund in your account.
Contact Us
Your satisfaction is important to us. Please contact our Customer Support team if you have questions about a product, order, return, or refund.
Email: info@thestrap.co
Phone: +1 (564) 224-7780
Customer support hours:
Monday–Saturday
10:00 AM–6:00 PM
Malaysia Time, GMT+8
For complete eligibility requirements, return shipping responsibilities, and refund terms, please review our Return and Refund Policy.